Returns & Exchanges

At Awfully Chocolate, we take great pride in the quality of our handcrafted cakes and artisanal chocolates. Due to the perishable nature of our products, all sales are final, but we are committed to resolving any issues regarding damaged or incorrect items immediately.

Return Process

• 1.
  Inspect Your Order

  Please check your chocolates or cakes immediately upon delivery or collection to ensure they meet our quality standards and your order specifications.

• 2.
  Document Issues

  If you receive a damaged or incorrect item, take clear photographs of the product and the packaging as evidence for our quality control team.

• 3.
  Contact Customer Service

  Notify us within 2 hours of receipt by emailing our support team or calling the shop directly with your order number and the photos of the issue.

• 4.
  Resolution Process

  Our team will review your claim and, where applicable, arrange for a complimentary replacement or a store credit to be issued for your next purchase.